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Your bimbu watch is much more than a mere timepiece; it is a unique piece that reflects your personality and accompanies you every day. At bimbu, we strive to extend this special relationship by offering you exceptional customer service. For any question, suggestion, or request for assistance, our team is at your disposal and will respond with the utmost care.

Personalized assistance and advice

FAQ

The Patrium collection embodies bimbu’s discreet and personalized luxury. Entirely manufactured in Switzerland, each watch combines artisanal savoir-faire, noble materials, and exclusive finishes. You can configure your Patrium according to your preferences, choosing from different dials and straps, to obtain a truly unique timepiece.

Patrium watches are made from high-end materials: grade 5 titanium case, dials in mother-of-pearl, rhodium-plated metal or semi-precious stones, anti-reflective sapphire crystals, 5N gold or rhodium-plated hands, and straps in alligator, full-grain leather, or rubber. Each component is carefully selected and manufactured in Switzerland.

Absolutely. One of the founding principles of bimbu is openness to change. Thanks to our strap interchangeability system, you can easily modify the aesthetics of your Patrium watch according to your desires, opting for a sportier, more elegant, or more colorful look.

Through our online configurator, you can select from five dials and over eight straps. Our exclusive interchangeability system also allows you to change the strap whenever you wish, in order to adapt your watch to different occasions or to your mood.

Discreet luxury, according to Bimbu, values authenticity, transparency, quality and craftsmanship without ostentation. Every detail, from the movement’s finish to the natural materials of the dial, aims to create an emotional connection with the owner. It is a luxury that is discovered over time, in the subtlety of the finishes and the possibility of personalizing one’s horological experience.

All Bimbu watches benefit from a 3-year international warranty against manufacturing defects. Additionally, by having a maintenance service performed in one of our certified centers or at Bimbu SA, you obtain a one-year warranty extension, thus ensuring the longevity of your investment.

Bimbu has a network of certified service centers located around the world (America, Europe, Asia). Our watchmakers, specially trained in bimbu’s assembly processes and exclusive components, provide repairs and maintenance with expertise. We recommend a service every 4 years to preserve the performance and aesthetics of your watch.

The Watch Certificate is an electronic certificate based on blockchain technology, provided with each bimbu watch. It guarantees the authenticity, traceability, and origin of your timepiece, keeping a complete record of its services and evolutions. It is also a valuable asset in case of resale, theft, or loss.

In addition to the standard warranty, bimbu offers insurance against theft and damage for one year from the date of purchase. This additional protection reinforces the security of your investment and demonstrates our commitment to customer satisfaction.

 Our customer service team is at your disposal to answer your questions. You can contact us via the contact form on our website, by phone, or by email. We strive to assist you with care, responsiveness, and professionalism.